 |
SHIPPING & RETURNS |  |
|
Blinds & Shades
There is a 2-part process to receiving your window treatments. First of all, all our window treatments are custom-made thus that necessitates 7-10 business days*, perhaps sooner, in manufacturing time. Then there is the actual shipping time. That is usually another 3-5 business days, depending on your distance from the manufacturing plant. In total, you should have your window treatments in approximately 2-3 weeks from the time you place your order. The shipping time can be rushed with special shipping. That would incur additional charges of which you would have to call our customer service to find out the costs. Other than that shipping is FREE for any product under 94" width on horizontal products within the 48 contiguous states. There is a $70.00 oversize charge for horizontal products over 94" or for verticals over 94" wide or PVC (vinyl) verticals longer than 94". For Alaska, Hawaii and Canada, there are special shipping charges. You may place your order online and we will call you with the shipping charges or place your order as a quote only and call us to quote what the shipping charges will be. *The manufacturing time applies to materials which are in stock, which is usually the case. In the case where it is out of stock, you will be notified by either phone or e-mail. **Please note: Levolor, Kirsch and M & B wood blinds are experiencing some extended delays in shipping/manufacturing their blinds. Please expect approx. 2-4 weeks for delivery of their products. Any questions, please call our cusytomer service at 800-748-1026. ***On Levolor double cell shades, there is an 8 week production schedule as Levolor is out of many of the fabrics. ***If a shipment is refused for no reason, and it results in our reshipping the merchandise, the customer will be responsible for the reshipping charges. Blinds & Shades Returns Blinds are non-refundable, non-returnable, they are custom made to order. If you wish to cancel your order, the request must be made within 24 hours in writing, for your records as well as ours. If it can be cancelled, you will be given a "cancellation #", in writing. If it cannot be cancelled, you will be advised accordingly. If you do not hear from us within 24 hours of your request, you must call our office to obtain a cancellation #, if it is possible to cancel. Of course, if it is damaged or defective we will correct the damage or defect at no cost to you.***DO NOT discard or destroy the boxes that the window treatments come in immediately. In the unlikely event that one is defective, you would have the box on hand to return it in. If we have to supply boxes for returns, it would cause unnecessary delays and further expenses for shipping and supplying the boxes.
Area Rugs generally ship within 72 hours* of the next business day, if they are not custom made. If they are not in in stock, we will notify you of the production time by phone or e-mail. Usually on custom-made area rugs, delivery is 4-6 weeks. On in stock area rugs, if you order Friday night through Sunday, it will ship on Tuesday. Delivery time is usually 3-5 business days, depending on where you live in relation to the shipping location. Most area rugs ship from the Southeastern area of the U.S. There is no charge for shipping within the 48 contiguous states. Please call for shipping charges in Alaska and Hawaii. Area Rug Returns Your satisfaction with your area rug purchase is our #1 goal. If you are not satisfied with your purchase, you may return it within 15 days and we will exchange it or refund the purchase price, whichever you prefer. You are responsible for the return shipping charges. Custom rugs, oversized rugs or holiday rugs are not returnable. After 15 days, they are non-returnable. In order to return a rug, the following steps are necessary:
|
||
   |
||
 |
|
 |
|
 |
 |
 |
||||||
|
||||||||
 |
 |
 |
